Marketing research of patient satisfaction by quality of medical services in the RSGE «National centre of labour hygiene and occupational diseases" of the Ministry of Health and Social Development of the Republic of Kazakhstan
Abstract
The article presents the results of marketing research conducted in the RSGE «National centre of Labour hygiene and Occupational diseases» of the Ministry of Healthcare and Social development of the Republic of Kazakhstan, in order to assess patient satisfaction with the quality of medical services.
About the Author
E. A. Gofman
RSE "National Center for Occupational Hygiene and Diseases" of the Ministry of Health of the Republic of Kazakhstan
Kazakhstan
Kazakhstan
Karaganda
References
1. Котлер Ф. Основы маркетинга // пер. с англ. В.Б. Боброва. – СПб., 2008. - С.15-16.
2. Абрамова П.П. Маркетинг: вопросы и ответы. – М., 2007. - С. 208-211.
3. Кича Д.И. Здоровье и потребность семьи в медико-социальной помощи. - М., 2006. - С. 101-103.
4. Данные маркетингового исследования РГКП «Национальный центр гигиены труда и профессиональных заболеваний».
5. Электронный ресурс. Режим доступа: http://zdrav.akmol.kz/dla_naselenia.html
Review
For citations:
Gofman E.A. Marketing research of patient satisfaction by quality of medical services in the RSGE «National centre of labour hygiene and occupational diseases" of the Ministry of Health and Social Development of the Republic of Kazakhstan. Occupational Hygiene and Medical Ecology. 2016;(2):3-11. (In Russ.)
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